The cloud has become a pivotal tool for service providers to amplify their service offerings. This session looks at how providers can harness the unparalleled flexibility and scalability of cloud technologies to craft and bundle robust service solutions. Discussion will include best practices, emerging trends, and proven strategies to capitalize on cloud infrastructure, streamline service delivery, and enhance customer experiences. Attendees will leave with a better understanding of how cloud can not only enhance their service portfolios and unlock new revenue streams to foster sustainable growth.
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The FCC has issued a number of new rulings, requiring many more service providers to implement STIR/SHAKEN and KYC policies to their networks. This will impact many of the UCaaS/CCaaS/CPaaS providers that thought they were immune from dealing with STIR/SHAKEN implementations. During this session, details on the recent rulings, compliance mandates, and implementation methods will be explored, preparing providers to meet regulatory requirements.
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Warning labels take different shapes and forms across the top service providers based on the data provided by carrier-partnered 3rd party analytics companies. Each of the top carriers offers a free service to block calls identified in the highest risk category by their third-party analytics. As such, calls identified as Scam, Scam Likely, Fraud Risk, or Potential Fraud (the exact terminology varies across service providers) can impede legitimate enterprise communications. in the battle against illegal robocalls, it is important to note that analytics approaches may be defined by two broad categories: (1) Event-based analytics and (2) Content-based analytics. Content-based analytics refers to an in-depth investigation of the phone call content to subjectively explain what has happened. Event-based analytics “relies on network signaling such as Session Initiation Protocol (SIP) messages and other call related data.” In looking at both approaches, it’s important to take note of a few critical differences. Attendees of this session will learn the role and importance of content-based analytics technology and solutions to prevent inappropriate call labeling and remediation of telephone number reputation for legitimate enterprises.
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Break through the hype, the myths, and the urban legends. There are a few ways to tackle AI – try to be the facts and figures expert, go over the top imagining a world of bots doing it all while we lay in bed, or simply build a compelling story. Heather Kurzenski will bust through the hype and provide you with practical messaging strategies to address AI in a way that compels and builds trust between you and your CX customer.
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As digital transformation continues to change business strategies and needs, there is a natural demand for more advanced, scalable, and secure networking solutions in the cloud. This session looks at the transformative potential of cloud networks and the emerging trends and technologies driving the next wave of cloud-based networking, including the convergence of SD-WAN, edge computing, and 5G. Speakers will explore the implications of these advancements for service delivery, security, and business continuity.
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As 5G reshapes the connectivity landscape, its potential for revenue generation remains unparalleled. In this session, we will explore strategic avenues to monetize 5G's capabilities. Delving into use-cases, innovative service models, and partnership opportunities, attendees will gain insights into the impact of 5G on business models and growth opportunities. Beyond just faster speeds, speakers will discuss 5G as a catalyst for new services, enhanced customer experiences, and untapped revenue streams.
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Communications service providers often struggle with the complexities of Microsoft Teams and integrating telephony into Teams. But, it doesn’t have to be that way. This session looks at where those challenges arise and, more importantly, how service providers can reduce friction with Teams and grow their communications portfolios by capitalizing on the Teams opportunity in front of them based on 300+ million active users – a figure that is sure to continue to grow.
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Communication Platform as a Service (CPaaS) has created a game-changing paradigm for providers who understand how to leverage it to redefine their communications strategies and build more robust offerings for their customers. This session looks at how CPaaS is re-inventing the traditional telecom model and the opportunities it presents for service providers to become more agile in responding to market needs, create more value for their customers, and generate additional revenue streams. Topics will include: How does CPaaS complement and/or enhance existing solutions? What new use cases does CPaaS enable? How does the rapid growth of AI impact CPaaS? How does CPaaS help providers be more competitive in today’s market? And much more.
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Microsoft Teams has surpassed 300 million active users, and the most recent public statistics show that more than 15 million are telephony enabled. As the dominant collaboration platform, it is an easy choice for Microsoft-centric IT teams to choose Teams for their various IT needs. As customers increasingly adopt Teams, cloud providers are being asked to support them in ways that may threaten to undercut their UCaaS businesses. No cloud provider can take on Teams directly and win, so they must co-exist and somehow make the best of the situation. But, the telephony piece is anything but simple, and PSTN connectivity isn’t native to Microsoft. Providing an apples-to-apples experience going from desk phones and PBXs to Teams-based calling can be quite challenging. This is what creates opportunities for UCaaS providers. This session will explore the strategies that are available to UCaaS Providers to co-exist and win business in the Microsoft ecosystem.
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As Unified Communications (UC) and Artificial Intelligence (AI) converge to redefine the communications landscape, this session looks at the groundbreaking potential of merging UC with AI-driven tools to offer service providers a glimpse into the future of intelligent communication. Attendees will learn how AI can enhance UC capabilities, streamline processes, and create value-added experiences for users, while driving revenue opportunities for providers. As businesses strive for enhanced efficiency and real-time collaboration, understanding the synergy between UC and AI becomes crucial and presents an unprecedented opportunity for service providers to capitalize on this communication revolution.
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In the US and Canada, there are over 3,000 regional and rural service providers working to migrate their aging TDM infrastructure to IP. In such an effort, there are best practices to follow, reducing the risks and improving the subscriber experience. During this session, our panel with discuss the planning process and implementation steps to make a network transformation successful.
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